Net Promoter Score (NPS) Calculator
Calculate your Net Promoter Score from survey responses. Free NPS calculator with benchmarks for service businesses.
Enter the number of survey responses in each category (scores 9–10 = Promoters, 7–8 = Passives, 0–6 = Detractors).
Results
⚠️ NPS benchmarks vary by industry. B2C services average 30–50+. Any score above 0 means more promoters than detractors.
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Frequently asked questions
What is Net Promoter Score (NPS)?
NPS measures customer loyalty by asking 'How likely are you to recommend us?' on a 0–10 scale. Score = % Promoters (9–10) − % Detractors (0–6). Ranges from −100 to +100.
What is a good NPS score?
Above 0 means more promoters than detractors. 30+ is good, 50+ is excellent, 70+ is world-class. Industry benchmarks vary widely.
How often should I send NPS surveys?
Most businesses send NPS surveys quarterly or after key touchpoints (e.g. after each appointment). Too frequent causes survey fatigue; too rare misses real-time feedback.
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