CSAT Calculator
Calculate your Customer Satisfaction Score from survey responses. Free CSAT calculator for service businesses.
CSAT = (Satisfied + Very Satisfied) ÷ Total Responses × 100
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Frequently asked questions
What is a good CSAT score?
A CSAT score above 80% is considered excellent. 70–80% is good, and below 70% indicates room for improvement.
How is CSAT different from NPS?
CSAT measures short-term satisfaction with a specific interaction. NPS measures long-term loyalty and likelihood to recommend.
When should I measure CSAT?
Right after appointments, service completions, or support interactions — while the experience is fresh in the client's mind.
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