CSAT Calculator
Calculate your Customer Satisfaction Score from survey responses. Free CSAT calculator for service businesses.
CSAT = (Satisfied + Very Satisfied) ÷ Total Responses × 100
Get more tools like this
Free tips for running your service business better. No spam, unsubscribe anytime.
Take it further
Collect feedback and track satisfaction in Tregovia
14-day free trial · No credit card required · All modules included
Frequently asked questions
What is a good CSAT score?
A CSAT score above 80% is considered excellent. 70–80% is good, and below 70% indicates room for improvement.
How is CSAT different from NPS?
CSAT measures short-term satisfaction with a specific interaction. NPS measures long-term loyalty and likelihood to recommend.
When should I measure CSAT?
Right after appointments, service completions, or support interactions — while the experience is fresh in the client's mind.
Related free tools
Customer Lifetime Value Calculator
Calculate customer lifetime value (LTV) from average order value, purchase frequency, and retention. Free LTV calculator for service businesses.
Days Since Last Visit Calculator
Calculate how many days since a client's last visit or appointment. Free days-since calculator for client follow-up tracking.
Client Age Calculator
Calculate age from date of birth in years, months, and days. Free age calculator for patients, pets, and clients.
Action Planner
Plan tasks, deadlines, and priorities for your service business. Free action plan and task planner tool.
Related guides
Guide
What Is Practice Management Software?
What a PMS covers and how to evaluate fit.
Guide
Flat Pricing vs Per-User Clinic Software
True cost of flat-rate vs per-user pricing.
Guide
Vertical CRM Buyer Guide for Small Teams
A practical CRM buying framework for small teams.
Guide
Clinic CRM Hidden Fees Checklist
Spot hidden fees before you sign.