Tregovia Missed Call Text Back detects unanswered calls, records the caller, sends configurable SMS replies, tracks callbacks and outcomes, and keeps multi-location teams working from the same recovery queue.
Missed call recovery
Front desk queue
31
Missed calls
24
Textbacks sent
71%
Handle rate
Incoming missed call
+1 555 0184
Downtown branch
Hi there! Sorry we missed your call at Tregovia Clinic. Please call us back or reply here and we'll get right back to you.
Callback scheduled
Reception can schedule, cancel, and complete callbacks from the same record.
Export-ready history
Missed calls, recordings, callback notes, outcomes, and textbacks can be exported.
Workflow
Capture the missed call, reply quickly, and give the team a queue for the follow-up that still needs human attention.
Twilio voice webhooks create missed-call records for unanswered, busy, and failed calls, with caller phone, called number, timestamp, recording data, and source.
Auto replies are scheduled after a configurable delay. Staff can also send a manual textback with custom copy.
Settings support business-hours-only sending, tenant or location hours, configurable delay, and a dedupe window for repeat calls.
The service matches callers to existing clients by phone and can auto-create a client for unknown callers when enabled.
Staff can schedule callbacks, see upcoming or overdue callbacks, cancel them, and mark them complete.
Teams can mark calls handled, bulk-handle calls, record outcomes and notes, and keep a resolved timestamp.
Operations
The module exposes the queue, stats, trends, callbacks, outcomes, and exports your team needs to manage the work.
Track total missed calls, textbacks sent, delivered textbacks, and failed textbacks.
View missed calls, sent and delivered textbacks, scheduled callbacks, and completed callbacks by day.
Export missed calls with caller, client, location, status, callback notes, recording details, escalation, and timestamps.
Built into the CRM
Missed Call Text Back depends on Clients and SMS. Calls stay tenant-scoped, can be tied to a client, and can resolve the location from the Twilio routing number.
Textbacks are queued through the SMS module, linked back to the missed-call textback record, and publish events for notifications and workflow automation.
Location-aware access
Receptionist-level users can work the queue, with location access enforced for reads and writes.
CRM events
Received, textback sent, handled, callback, outcome, and delete actions publish events.
Phone number setup
The module supports bridge numbers and per-location phone number allocation for call forwarding.
FAQ
Short answers based on the current Tregovia implementation.
Turn unanswered calls into an SMS response, a callback queue, and a measurable recovery workflow.