TheraNest's Data Loss During Ensora Migration and Unreliable Auto-Save Put Patient Records at Risk
TheraNest experienced data loss and spontaneous deletions during the April 2025 Ensora migration. Auto-save is unreliable on progress notes—therapists must manually save to prevent data loss. Mobile app bugs on Android persist. Critical support delays reach 2+ weeks.
Why TheraNest users look for alternatives
These points combine public review themes, vendor pricing details, and buying questions to verify before choosing between Tregovia and TheraNest.
Data loss & spontaneous deletions during Ensora migration (April 2025)
Therapists report missing progress notes, client records, and appointment history post-migration. Data recovery is difficult. No automatic backups prevented permanent loss.
Unreliable auto-save on progress notes — requires manual save
Progress notes don't auto-save reliably. Therapists must remember to manually save or risk losing hours of work.
Recurring mobile app bugs — scrolling fails on Android
Android app has critical scrolling bugs affecting note navigation. iOS works better. Android users are second-class citizens.
Critical support delays — 2+ weeks for responses
Data loss and critical issues wait 2+ weeks for support response. No emergency support channel for urgent issues.
Claims never received by insurers — no audit trail, unpaid reimbursements
Insurance claims vanish. No audit trail. Therapists can't prove claims were submitted. Reimbursements are lost.
The real cost of TheraNest
TheraNest's true cost: $29/mo base + $6/mo portal + $12/mo telehealth per clinician + $65/mo ePrescribe per clinician = $112–195/mo for full solo setup. Post-Ensora price hikes on grandfathered customers add overhead.
Client portal and telehealth are expensive add-ons
$6/mo portal + $12/mo telehealth = $18/mo just for basics. Real cost $47–77/mo.
Data loss risks during system migrations
Ensora migration caused data deletion. Future migrations may have similar issues.
Mobile app unreliability fragments the experience
Android and iOS have different bug levels. Mobile-first therapists suffer.
With Tregovia instead:
Tregovia's flat EUR 47/mo includes client portal, telehealth, and AI features—no add-ons, no migration risks, reliable auto-save. A therapist switching from TheraNest ($112+/mo) to Tregovia saves EUR 60+ monthly with better data security.
Tregovia vs TheraNest - Feature Comparison
See what you get with each platform.
| Feature | Tregovia | TheraNest |
|---|---|---|
| Published add-on pricing | ||
| EUR pricing & EU VAT | ||
| Multi-specialty support | ||
| Online booking | ||
| Client portal included | ||
| Telehealth included | ||
| AI features | ||
| Invoicing | ||
| Follow-up automation | ||
| 14-day free trial |
TheraNest pricing: from $29/mo (solo clinician). Tregovia: EUR 47/mo flat - all baseline features included. Competitor pricing sourced from public listings as of 2026 - verify on vendor's website.
Switch to Tregovia if you…
- Mobile-first therapists frustrated by Android app bugs
- Billing-heavy therapists losing reimbursements to claim failures
- Practices scaling 10+ therapists where per-clinician fees are expensive
- Any therapist who lost data during Ensora migration
Stay with TheraNest if you…
- Solo therapists on legacy pricing and willing to accept app bugs
- Therapists not relying on insurance billing
The bottom line
TheraNest's data loss during migration, unreliable auto-save, and per-add-on pricing make it risky for growing practices. Switch if you need all-in pricing with reliable data security.
More Medical & Allied Health software comparisons
Quick facts about Platform
Last updated: June 2026- Starting price:
- EUR 47/month (billed monthly) or EUR 470/year
- Free trial:
- 14 days - no credit card required
- Pricing model:
- One base CRM subscription with optional module add-ons
- Verticals supported:
- Veterinary, medical, salons, fitness, law firms, field service, and any service business
- Baseline modules:
- Scheduling, billing, client management, records, reminders, reports, and client portal - all included
- Add-on modules:
- 50 modules total - industry-specific packs from EUR 5/month
- Region:
- EUR-native pricing; GDPR-aware workflows; built for European service businesses
Pricing, features, and user quotes on this page are based on publicly available information from review platforms (G2, Capterra, Trustpilot, Reddit) and vendor websites as of June 2026. Details may have changed since publication. I recommend verifying current pricing and features directly with TheraNest before making a decision. Tregovia is not affiliated with TheraNest.
Related guides & free tools
Guide
What Is Practice Management Software?
What a PMS covers and how to evaluate fit.
Guide
CRM vs EHR vs PMS for Private Clinics
Understand the difference and avoid overlapping tools.
Guide
EU-Hosted Practice Management Software
Data residency, security, and GDPR for EU clinics.
Guide
GDPR Patient Intake Forms Software
GDPR-compliant digital intake and consent forms.
Free tool
SOAP Note Generator
Generate structured SOAP clinical notes.
Free tool
No-Show Rate Calculator
Measure your baseline no-show rate in seconds.
Ready to make the switch?
14-day free trial. No credit card required. Set up in minutes.
Start Free Trial