Best CRM for European Vet Clinics

Best CRM for Veterinary Clinics in Europe (2026)

Choosing a CRM for a European veterinary clinic involves considerations that don't apply in other markets. GDPR compliance is not optional: client and patient data must be handled with clear access controls, retention rules, export paths, deletion workflows, and reviewed privacy terms. Per-user pricing models that work fine for North American practices become expensive when applied to a European clinic with multiple vets, nurses, and receptionists all needing system access.

This guide covers the key evaluation criteria for European vet clinics and compares the main platforms available in 2026.

What European Vet Clinics Need from a CRM

Privacy-aware data handling

Client records, pet health data, vaccination records, and clinical notes are personal data under GDPR. Veterinary medical records for pets may also contain information about their owners' living situations and daily routines — all subject to GDPR data minimisation and storage limitation principles.

The minimum requirements:

• Hosting and transfer position reviewed
• Reviewed processor terms from the software vendor
• Ability to respond to Subject Access Requests (clients can request all data held on them)
• Data export capability for erasure requests

Important: A vendor's "GDPR compliance" marketing claim is not enough. Review hosting, processor terms, subprocessors, access controls, export, and deletion workflows before committing.

Veterinary clinical records

A CRM for a European vet clinic must support:

• Pet profiles linked to owner records: species, breed, date of birth, microchip number, insurance provider
• SOAP clinical notes per appointment: Subjective (presenting complaint, owner history), Objective (clinical examination findings), Assessment (diagnosis, differential diagnoses), Plan (treatment, medication, follow-up)
• Vaccination records with batch number, product name, administration date, and next due date — required for EU Regulation 2019/6 compliance for veterinary medicinal products
• Controlled drug register if the practice holds Schedule 1–5 controlled substances — this is a regulatory requirement in most EU member states
• Prescription records per pet per visit

Billing in EUR

A European vet clinic needs invoicing in EUR with EU VAT handling. Platforms priced in USD or AUD with billing in non-EUR currencies introduce exchange rate costs and accounting complexity.

Transparent pricing without sales calls

Many veterinary software vendors don't publish prices. For a European clinic owner evaluating platforms, this means scheduling multiple demos before comparing costs. Platforms with transparent published pricing offer a significant procurement advantage.

Platform Comparison

Tregovia

Tregovia is a CRM platform with a veterinary module bundle designed for European practices. Published pricing; flat-rate base plan; modular clinical add-ons.

Base plan — EUR 47/month:

• Up to 100 client (owner) records on the base plan; up to 2 staff accounts (extra users EUR 10/month per 5-seat pack)
• Multi-practitioner appointment scheduling
• Automated SMS and email reminders
• Invoicing, payment tracking, EUR billing
• Reports: revenue, appointments, no-shows by practitioner

Veterinary Bundle — EUR 15/month (all three modules):

• Pets module: Multiple pets per owner; species, breed, microchip, insurance, date of birth
• Vet Records module: SOAP notes per appointment; problem list; medication and treatment history; prescription records; controlled drug log
• Vaccinations module: Per-vaccine records with batch number and product name; due date calculation; automated recall notifications; vaccination certificate generation for owners

Optional add-ons:

• Online Booking (included): owner-facing booking page with species and service selection; waitlist; deposit rules
• Follow-up Sequences (EUR 8/month): automated recall when vaccination due, post-visit care instructions, reactivation for inactive clients
• Pharmacy (EUR 15/month): product catalogue, stock management, dispensing records
• Accounting (EUR 15/month): double-entry bookkeeping, VAT summary, monthly close

Total for a complete small vet clinic setup: EUR 47 (base) + EUR 15 (vet bundle) = EUR 62/month for up to 2 staff. A clinic with 3+ staff adds EUR 10/month per 5-seat pack.

Privacy controls: Review access roles, consent records, exports, deletion requests, and retention rules before importing production data.

Provet Cloud (Finland)

Cloud-based veterinary PIS from Finland, widely used across EU markets. Strong clinical record management, inventory, and multi-location support.

Pricing: Custom quote — not publicly listed (verify at provetcloud.com). Generally positioned at a higher price point.

EU hosting: EU-based.

Best for: Established multi-vet practices with complex inventory management needs and in-house laboratory integrations.

ezyVet

Cloud-based veterinary PIS with strong feature depth. Per-user pricing, not publicly listed (verify at ezyvet.com).

EU hosting: EU regions available — confirm for your specific country.

Best for: Larger practices with complex diagnostic integrations and multi-location management.

Easyvet

Simpler veterinary software with accessible pricing for smaller practices. Regional availability varies.

Best for: Small practices wanting a simpler, lower-cost option.

VetZ

German veterinary software with strong DACH market presence. German regulatory compliance features.

Best for: German-language practices with specific German regulatory requirements.

Feature Comparison Table

Feature	Tregovia	Provet Cloud	ezyVet	Easyvet
Published pricing	Yes	No	No	Partial
Starting price	EUR 62/month (base + vet)	Custom	Custom	Varies
Per-user fee	No	Varies	Yes	Varies
Privacy controls	Review	Yes	Confirm	Varies
Privacy terms	Review current terms	Yes	Confirm	Varies
Pet profiles	Yes	Yes	Yes	Yes
SOAP veterinary notes	Yes	Yes	Yes	Yes
Vaccination tracking	Yes	Yes	Yes	Yes
Controlled drug log	Yes	Yes	Yes	Partial
Online booking	Included	Via integration	Yes	Varies
Client portal	Yes	Yes	Yes	Limited
Pharmacy/inventory	EUR 15/month	Yes	Yes	Varies

What to Ask Every Vendor

For a European vet clinic shortlisting platforms:

1. Where is data hosted and what privacy terms apply? In which country and data centre?
2. Can you provide a reviewed vendor agreement?
3. What is the all-in monthly cost for [exact staff count] — including all add-ons we need?
4. What is the notice period to cancel?
5. How is client data exported if we switch platforms?
6. What support tier is included at this price, and is phone support available?
7. Does the system support EU VAT invoicing?

Any vendor unable to answer all seven questions with specific information represents a compliance and commercial risk.

Migration Considerations for European Clinics

Moving from an existing system — whether a legacy desktop application or an older cloud platform — requires planning:

Data export from the current system: Client records, pet profiles, appointment history, vaccination records (as structured data if possible, or as PDFs), billing records. Under GDPR Article 20 (data portability), you have the right to receive your personal data in a machine-readable format.

Import into the new platform: Most platforms accept CSV import for client and pet records. Tregovia's Data Import module (included in the base plan) provides a guided CSV import wizard with field mapping and validation.

Timeline for a small clinic (1–3 vets, up to 600 active clients): One to two weeks including data migration, configuration, and staff training.

FAQ

Do European vet clinics need a vet-specific CRM, or will a general CRM work?

A general CRM works for the administrative layer (scheduling, invoicing, communication) but will not support veterinary clinical records (SOAP notes structured for veterinary practice, vaccination tracking with EU Regulation 2019/6 compliance fields, controlled drug logging). For practices that use a separate clinical records system alongside the CRM, a general-purpose CRM is viable. For practices wanting one integrated platform, a CRM with veterinary modules is more efficient.

Is Tregovia's Veterinary Bundle different from buying each module separately?

Yes. The Vet Bundle — EUR 15/month — includes all three modules (Pets, Vet Records, Vaccinations) at the bundle price. Individually, the modules are priced at EUR 10/month (Pets), EUR 15/month (Vet Records), and EUR 5/month (Vaccinations) — EUR 30/month total. The bundle provides all three for EUR 15/month, saving EUR 15/month.

What vaccination tracking data does EU Regulation 2019/6 require?

For veterinary medicinal products (including vaccines), EU Regulation 2019/6 requires records of: the product name and authorisation number, batch number, quantity administered, date of administration, identity of the animal treated, and name of the prescribing/administering veterinarian. Tregovia's Vaccinations module captures all of these fields.

How do European vet clinics handle GDPR for client communication?

Appointment reminders (SMS and email) are processed under the legitimate interests legal basis (GDPR Article 6(1)(f)) — they're necessary for the contractual service. Marketing communications (newsletters, promotional offers) require explicit consent under Article 6(1)(a). The consent record (date, method, scope) must be stored. Tregovia's communication module handles the reminder flows; marketing consent should be documented in the client record.

Can we use Tregovia alongside an existing veterinary laboratory system?

Tregovia is a standalone platform — it does not currently offer API integration with veterinary laboratory systems such as IDEXX or Zoetis. Practices that process high volumes of in-house diagnostics should evaluate whether Tregovia's clinical layer is sufficient or whether a dedicated veterinary PIS with laboratory integration (such as Provet Cloud or ezyVet) is required alongside a separate CRM.

What does switching from Provet Cloud to Tregovia involve?

Data export from Provet Cloud under GDPR data portability: client records, pet records, appointment history, billing records as structured data; clinical notes as PDFs. Import client and pet records into Tregovia via the Data Import module. Upload clinical note PDFs as document attachments to the migrated pet records. Configure appointment types, practitioner profiles, and reminder templates. Timeline for a small clinic: one to two weeks.