IDEXX Neo hides pricing behind a sales call, charges $40–$69/mo for payment processing, and increases fees annually with no cap. Financial reporting is severely limited, record sharing is cumbersome, and development has stalled—releases months apart with only minor fixes.
These are real frustrations reported by IDEXX Neo users across review sites and forums.
You can't see pricing before a demo. Reported at ~$273–$290/mo, but no transparency on total cost.
The base price is just the start. Payment processing and financial reporting are charged separately, adding $40–$69/mo.
Development has come to a virtual standstill—releases months apart with minor fixes
— Capterra Review
Product evolution is slow. Bug fixes and feature requests languish. Compare to competitors shipping weekly.
Financial reporting severely limited. No customizable reports, no interest calculation
— Capterra Review
You can't generate reports for your accounting needs. Interest calculations for late invoices don't exist.
Some users discovered $1,400+ surprise charges from hidden CardConnect/Fiserv fees
— Capterra Review
Payment processing costs are opaque. Users suddenly hit surprise charges from third-party processors.
IDEXX Neo's true cost: ~$273–$290/mo base + $40–$69/mo payment processing + hidden CardConnect charges + annual increases = $350–$450+/mo with unpredictable growth.
Opaque base pricing—sales-only quotes
You can't evaluate price before committing to a demo.
Annual fee increases with no cap
Fees grow every year. No transparency on future costs.
Hidden payment processing charges
CardConnect/Fiserv fees aren't transparent. Users discover surprise charges.
With Tregovia instead:
Tregovia's flat EUR 47/mo includes all features, payment processing, and reports — no hidden charges or annual increases. A clinic switching from IDEXX Neo to Tregovia can save EUR 250–350 monthly with full billing transparency.
See what you get with each platform.
| Feature | Tregovia | IDEXX Neo |
|---|---|---|
| Transparent pricing | ||
| Online booking | ||
| Client portal | ||
| SOAP veterinary records |
IDEXX Neo's opaque pricing, hidden fees, and stalled development make it expensive and risky. Switch if you need transparent pricing and responsive product development.
Pricing, features, and user quotes on this page are based on publicly available information from review platforms (G2, Capterra, Trustpilot, Reddit) and vendor websites as of June 2026. Details may have changed since publication. We recommend verifying current pricing and features directly with IDEXX Neo before making a decision. Tregovia is not affiliated with IDEXX Neo.
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Start Free Trial| Vaccination tracking |
| Invoicing & billing |
| Follow-up automation |
| AI features |
| 14-day free trial |
| EUR pricing & GDPR |
IDEXX Neo pricing: contact for pricing (~$273–$290/mo reported). Tregovia: EUR 47/mo flat - all baseline features included. Competitor pricing sourced from public listings as of 2026 - verify on vendor's website.