Short answers about appointment-linked video sessions, secure join links, session status, notes, recording consent, recording lifecycle, deletion caveats, and what the add-on costs.
Telehealth is a shared add-on for browser-based video consultations linked to appointments. It creates a session room, tracks waiting, active, ended, and cancelled states, records provider and client join times, and keeps post-session notes on the telehealth session.
A practitioner can create one telehealth session for an existing appointment. The service verifies that the appointment belongs to the same tenant, prevents duplicate active sessions for the same appointment, generates a room name, and starts the session in waiting status.
Staff join from the telehealth session in their dashboard. The join workflow creates a secure room link, marks the provider or client join time, and moves the session to active once both sides have joined.
No. Recording cannot start unless explicit client recording consent has been captured through the portal endpoint. The consent decision is timestamped with the client IP source, and a consent withdrawal during an active recording stops the egress flow.
Practitioner-level staff can start, stop, and check recording status. Manager-level staff can request recording deletion. Deletion removes the recording reference from the session, while actual media-file removal can depend on the configured storage and may require separate cleanup.
No. Telehealth is a shared add-on priced at EUR 15/month. Businesses should separately review clinical suitability, consent wording, privacy notices, retention rules, recording policy, and regional telehealth requirements before using video consultations.