Short answers about SMS and email review requests, appointment-completion automation, public review links, moderation, staff responses, bulk sends, cooldowns, conversion metrics, and what the add-on costs.
Reputation Management is a shared add-on for collecting and managing client reviews. It creates review requests by SMS or email, gives clients a public tokenized review link, stores ratings and comments, supports moderation and responses, and reports review performance.
Staff can send a review request to a client by SMS or email, or use bulk sending with cooldown protection. When enabled, appointment-completed events can create a review request after a configured delay using the default channel and message templates.
Each review request has a generated token and expiry time. The public endpoint loads the review form, marks the token as clicked, prevents expired or already completed submissions, and creates a review with rating, comment, reviewer name, and optional email.
Yes. Staff can list and filter reviews, set published or flagged states, add a response body with responder and timestamp, and soft-delete a review. This manages first-party reviews inside Tregovia; it does not publish responses to third-party review sites.
The stats endpoint reports total reviews, average rating, rating distribution, published review count, responded review count, review requests sent, requests completed, and request conversion rate over a selected time window.
No. Reputation Management is a shared add-on priced at EUR 8/month. Review wording, consent boundaries, low-rating response policy, public-display rules, and third-party review-site policies should be reviewed before launch.