Treatwell's 35% Commission Drains Salon Margins by 15–20%
Treatwell's marketplace charges 35% commission on every new client acquisition plus a 365-day rebooking lock-in. For a €3k/week premium salon, this costs €250+/week—faster margin drain than any other booking platform.
Why Treatwell users look for alternatives
These points combine public review themes, vendor pricing details, and buying questions to verify before choosing between Tregovia and Treatwell.
35% commission on new client bookings
Every new client acquired via Treatwell costs 35% of that first booking. For a €50 service, you lose €17.50. Over a year with 200+ new clients, that's thousands in lost margin.
365-day rebooking lock-in is hidden cost
Treatwell counts rebooking from new clients as 'Treatwell bookings' for a full year. A new client returning 3 months later still costs you the commission on that repeat booking.
Race-to-bottom marketplace pricing
Your salon competes against thousands of others. Mediocre or discount salons undercut quality. Algorithm doesn't segment by price tier or quality.
Weak booking controls
Can't enforce deposits, minimum bookings, or capacity limits. Clients can book and no-show with little friction.
Customer data stays with Treatwell
Customers are Treatwell customers first. You can't contact them outside the platform. Leaving Treatwell means losing that database.
The real cost of Treatwell
Treatwell's true cost: 35% commission on new clients + 2.5% payment processing + £35/mo + 365-day rebooking lock-in. A €3k/week salon pays €400–€500/month in fees.
35% commission on first booking
Not a percentage of profit—a percentage of revenue. Premium €100/hour services lose €35 per new client.
365-day rebooking extends commission
Repeat bookings within a year are still Treatwell bookings. A client rebooked 6 months later costs commission again.
2.5% payment processing stacks on commission
Not instead of, but in addition to the 35% commission.
With Tregovia instead:
Tregovia's flat EUR 47/mo has zero commission on bookings. Salons using Treatwell pay 25–35% commission on marketplace bookings — switching even a portion of those clients to direct booking through Tregovia eliminates that commission entirely.
Tregovia vs Treatwell - Feature Comparison
See what you get with each platform.
| Feature | Tregovia | Treatwell |
|---|---|---|
| Zero booking commissions | ||
| Flat monthly pricing | ||
| Full CRM | ||
| Online booking | ||
| Client portal | ||
| Follow-up automation | ||
| AI features | ||
| Invoicing | ||
| Reputation management | ||
| No long-term contract |
Treatwell pricing: 35% commission on new clients + £35/mo + 2.5% processing. Tregovia: EUR 47/mo flat - all baseline features included. Competitor pricing sourced from public listings as of 2026 - verify on vendor's website.
Switch to Tregovia if you…
- Premium salons (€50+/hr) where 35% commission is unaffordable
- High-volume salons (€3k+/week) with strong repeat client base
- Salons needing customer data ownership and portability
- Businesses wanting to control their own customer acquisition
Stay with Treatwell if you…
- New salons (<€2k/week) needing marketplace discovery
- Locations with weak referral networks relying on Treatwell traffic
The bottom line
Treatwell's 35% commission + rebooking lock-in makes it a margin killer for established salons. Switch if you're premium or high-volume and can control your own customer acquisition.
Quick facts about Tregovia
Last updated: June 2026- Starting price:
- EUR 47/month (billed monthly) or EUR 470/year
- Free trial:
- 14 days — no credit card required
- Users included:
- Up to 2 users on the base plan; add 5-seat packs at EUR 10/month each
- Clients included:
- Up to 100 clients on the base plan
- Verticals supported:
- Veterinary, medical, salons, fitness, law firms, field service, and any service business
- Baseline modules:
- Scheduling, billing, client management, records, reminders, reports, and client portal — all included
- Add-on modules:
- 50 modules total — industry-specific packs from EUR 5/month
- Region:
- EUR-native pricing; GDPR-aware workflows; built for European service businesses
Pricing, features, and user quotes on this page are based on publicly available information from review platforms (G2, Capterra, Trustpilot, Reddit) and vendor websites as of June 2026. Details may have changed since publication. We recommend verifying current pricing and features directly with Treatwell before making a decision. Tregovia is not affiliated with Treatwell.
Related guides & free tools
Guide
What Is Practice Management Software?
What a PMS covers and how to evaluate fit.
Guide
Flat Pricing vs Per-User Clinic Software
True cost of flat-rate vs per-user pricing.
Guide
Vertical CRM Buyer Guide for Small Teams
A practical CRM buying framework for small teams.
Guide
Clinic CRM Hidden Fees Checklist
Spot hidden fees before you sign.
Free tool
ROI Calculator
Estimate ROI on a software or process change.
Free tool
Customer LTV Calculator
Estimate customer lifetime value.
Ready to make the switch?
14-day free trial. No credit card required. Set up in minutes.
Start Free Trial