Phorest's Opaque Pricing and Poor Support Hide True Costs
Phorest advertises at ~£75/mo but provides no public pricing. Hidden charges, AI-only support that ignores emails, and bugs unfixed for years make it expensive to use.
Why Phorest users look for alternatives
These points combine public review themes, vendor pricing details, and buying questions to verify before choosing between Tregovia and Phorest.
AI-only support ignores customer emails
No direct support available. Emails go unanswered for days or weeks
— Trustpilot, June 2025
Customer support is AI-first, and emails often go unanswered for 2+ days. Human escalation is difficult. Critical issues stall.
Hidden charges appear after setup
£40/month for features like client reconnect that don't work properly. Overage charges for SMS and integrations add up quickly.
Price scaling is unclear and expensive
Base starts ~£75/mo but grows to £500–£1,000+/mo for 10 users without a clear pricing ladder. Requires custom sales quotes.
Technical failures during peak hours
Login issues and slowdowns during busy appointment hours frustrate staff and clients. No SLA or guaranteed uptime.
Bugs remain unfixed for years
Waitlist and package features have been broken for months or years. Bug reports get low priority unless you escalate.
The real cost of Phorest
Phorest's true cost: ~£75/mo base + hidden add-ons (£40/mo for features) + SMS overages + scaling to £500–£1k+/mo for teams of 10. Small salon pays £150–£200/mo; larger one pays £750+/mo.
No transparent pricing tiers
You must contact sales for quotes. Competitors can see you researching, and pricing isn't standardized.
Hidden feature charges
£40/mo for 'client reconnect' and other features that should be included. SMS overages bill separately.
Annual contracts with price increases
Multi-year commitments lock you in. Price increases happen without feature improvements.
With Tregovia instead:
Tregovia's transparent EUR 47/mo base plan includes core CRM, scheduling, billing, reports, and SMS capability, with optional add-ons priced publicly. Phorest's opaque pricing for a 5-person salon can be harder to model upfront.
Tregovia vs Phorest - Feature Comparison
See what you get with each platform.
| Feature | Tregovia | Phorest |
|---|---|---|
| Transparent flat pricing | ||
| AI features | ||
| Online booking | ||
| Client retention tools | ||
| SMS reminders | ||
| Invoicing | ||
| Accounting module | ||
| White label | ||
| Multi-vertical support | ||
| 14-day free trial |
Phorest pricing: from ~$99/mo (custom quotes for larger teams). Tregovia: EUR 47/mo flat - all baseline features included. Competitor pricing sourced from public listings as of 2026 - verify on vendor's website.
Switch to Tregovia if you…
- Solo salons and small teams tired of poor support
- Salons hit with unexpected hidden charges
- Businesses needing transparent, predictable pricing
- Anyone using Phorest and hitting bugs that won't get fixed
Stay with Phorest if you…
- UK/Ireland multi-location groups with dedicated account managers
- Large chains (20+ locations) with volume discounts
The bottom line
Phorest's opaque pricing, poor AI-only support, and unfixed bugs make it expensive and frustrating. Switch if you need transparency and responsive support.
Quick facts about Tregovia
Last updated: June 2026- Starting price:
- EUR 47/month (billed monthly) or EUR 470/year
- Free trial:
- 14 days — no credit card required
- Users included:
- Up to 2 users on the base plan; add 5-seat packs at EUR 10/month each
- Clients included:
- Up to 100 clients on the base plan
- Verticals supported:
- Veterinary, medical, salons, fitness, law firms, field service, and any service business
- Baseline modules:
- Scheduling, billing, client management, records, reminders, reports, and client portal — all included
- Add-on modules:
- 50 modules total — industry-specific packs from EUR 5/month
- Region:
- EUR-native pricing; GDPR-aware workflows; built for European service businesses
Pricing, features, and user quotes on this page are based on publicly available information from review platforms (G2, Capterra, Trustpilot, Reddit) and vendor websites as of June 2026. Details may have changed since publication. We recommend verifying current pricing and features directly with Phorest before making a decision. Tregovia is not affiliated with Phorest.
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