PetExec's Data Loss, Broken Modules, and Stacked Gateway Fees Drain Margins
PetExec charges for modules that don't work, loses reservations during system crashes, and recently added a 1% gateway fee on top of Stripe (effective ~3.9% total per transaction). Facility owners report at least 2 shutdowns with lost reservations and paid pet sitting modules that never functioned.
Why PetExec users look for alternatives
These points combine public review themes, vendor pricing details, and buying questions to verify before choosing between Tregovia and PetExec.
Data loss and crashes: At least 2 shutdowns, lost many reservations
At least 2 shutdowns, lost many reservations
- Vet clinic, Capterra
System crashes cause data loss. Reservations disappear without backup or recovery.
Non-functional paid modules: Pet sitting module doesn't work
Paid for pet sitting module that doesn't work, $2–3k/mo wasted
- Vet facility, Capterra
You pay for modules that never actually function. Sunk cost with zero ROI.
Grooming inflexibility: Can't block staff days, causes double-bookings
Can't block staff days, causes double-bookings
- Grooming businesses, Capterra
Basic staff scheduling features are missing. Leads to overbooking and staff frustration.
Billing complexity: Billing described as very convoluted with refund difficulties
Billing very convoluted with refund difficulties
- Capterra reviews
Invoicing is confusing. Refunds are complicated and slow to process.
The real cost of PetExec
PetExec's true cost: Custom-quoted + New 1% gateway fee (Sep 2025+) stacked on 2.9% Stripe = ~3.9% per transaction + paid modules that don't work. A facility doing $10k/month: ~$390/mo in fees.
New 1% gateway fee stacked on Stripe's 2.9% (effective ~3.9% per transaction)
Double-dipping on payment fees. Every transaction costs 3.9% instead of standard 2.9%.
Paid modules that don't function
You pay for pet sitting, billing, or other modules that never work. Sunk cost.
Custom pricing hides true cost
No transparency on billing or module pricing until you're locked in.
With Tregovia instead:
Tregovia's EUR 47/mo flat with transparent Stripe rates (no stacked gateway fees), modules that actually work, and reliable scheduling without double-booking gaps.
Tregovia vs PetExec - Feature Comparison
See what you get with each platform.
| Feature | Tregovia | PetExec |
|---|---|---|
| Transparent pricing | ||
| EUR pricing & GDPR | ||
| Free trial available | ||
| Online booking | ||
| Client portal | ||
| Vaccination tracking | ||
| AI features | ||
| Follow-up automation | ||
| Invoicing | ||
| Reputation management |
PetExec pricing: contact for pricing (no public tiers). Tregovia: EUR 47/mo flat - all baseline features included. Competitor pricing sourced from public listings as of 2026 - verify on vendor's website.
Switch to Tregovia if you…
- Facilities experiencing data loss or system crashes
- Anyone paying for modules that don't function
- Grooming businesses with double-booking issues
- Pet care operations tired of convoluted billing
Stay with PetExec if you…
- Large pet care chains with PetExec-trained staff and no data loss issues
- Facilities already deep in custom configurations that work around bugs
The bottom line
PetExec charges for modules that don't work, loses reservations during system crashes, and recently added a 1% gateway fee on top of Stripe. When your pet care software can't keep track of which dogs are booked, it's not software — it's a liability. Tregovia's scheduling actually works, at EUR 47/mo with no stacked fees.
More Pet Care & Grooming software comparisons
Quick facts about Platform
Last updated: June 2026- Starting price:
- EUR 47/month (billed monthly) or EUR 470/year
- Free trial:
- 14 days - no credit card required
- Pricing model:
- One base CRM subscription with optional module add-ons
- Verticals supported:
- Veterinary, medical, salons, fitness, law firms, field service, and any service business
- Baseline modules:
- Scheduling, billing, client management, records, reminders, reports, and client portal - all included
- Add-on modules:
- 50 modules total - industry-specific packs from EUR 5/month
- Region:
- EUR-native pricing; GDPR-aware workflows; built for European service businesses
Pricing, features, and user quotes on this page are based on publicly available information from review platforms (G2, Capterra, Trustpilot, Reddit) and vendor websites as of June 2026. Details may have changed since publication. I recommend verifying current pricing and features directly with PetExec before making a decision. Tregovia is not affiliated with PetExec.
Related guides & free tools
Guide
What Is Practice Management Software?
What a PMS covers and how to evaluate fit.
Guide
Flat Pricing vs Per-User Clinic Software
True cost of flat-rate vs per-user pricing.
Guide
GDPR Clinic CRM Checklist
A practical GDPR checklist for choosing clinic software.
Guide
Clinic CRM Hidden Fees Checklist
Spot hidden fees before you sign.
Free tool
ROI Calculator
Estimate ROI on a software or process change.
Free tool
Customer LTV Calculator
Estimate customer lifetime value.
Ready to make the switch?
14-day free trial. No credit card required. Set up in minutes.
Start Free Trial